At Meraki Creations, we take pride in delivering high-quality home essentials that combine comfort, style, and elegance. From thoughtfully designed bedsheets, cushions, and curtains to home décor pieces, each product is crafted with precision and care to ensure it reaches you in perfect condition. We understand that purchasing home products online requires trust and confidence. To provide a hassle-free shopping experience, we have created a clear and transparent Return and Refund Policy that protects your interests while ensuring convenience and satisfaction.
Our Commitment to Customer Satisfaction
Customer satisfaction is at the heart of everything we do. We believe that every interaction with our customers should reflect our core values of quality, transparency, and care. While we make every effort to deliver flawless products, we recognize that sometimes returns or exchanges may be necessary. Our return and refund policy is designed to make the process simple, straightforward, and stress-free, so you can shop with confidence at Meraki Creations.
Eligibility for Returns and Exchanges
Time Frame: Customers can request a return or exchange within 5–7 business days from the date of delivery.
Condition of Products: To be eligible, items must be unused, unwashed, and in their original packaging. All tags, labels, and accessories must be intact.
Non-Eligible Items: Items that have been used, damaged, or altered after delivery are not eligible for return. Certain custom-made or personalized products may also fall under non-returnable categories, which will be clearly mentioned at the time of purchase.
Steps to Request a Return or Exchange
We have designed our return and exchange process to be easy and convenient:
Contact Our Customer Support: Reach out to our team via email at info@merakicreations.co.in or call our support line. Provide your order number, product details, and reason for return or exchange.
Verification: Our customer support team will verify your request and confirm if the item is eligible for return or exchange based on our policy.
Return Authorization: Once approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to send the product back safely.
Packaging: Please ensure that the product is securely packed in its original packaging to prevent damage during transit.
Shipping: Customers are responsible for shipping the product back to Gurgaon, Haryana, India, unless otherwise specified. We recommend using a reliable courier service with tracking.
Inspection and Approval: Upon receiving the returned item, our quality team will inspect it thoroughly to ensure it meets the return criteria.
Exchange or Refund: Once approved, we will process the exchange or refund as per your request. Refunds are typically issued through the original payment method, and the processing time may vary depending on your bank or payment provider.
Refunds
We aim to make the refund process quick and transparent.
Refunds will be initiated within 3–5 business days after the returned item is received and inspected.
The refund amount will include the product price only. Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.
Refunds are processed using the original payment method used for the purchase. Customers may see the refund reflected in their account within 7–10 business days, depending on their bank or payment provider.
Exchanges
If you wish to exchange a product:
Exchanges are subject to availability of the replacement item.
Once the returned item is inspected and approved, we will dispatch the replacement promptly.
Customers may need to pay the price difference if the replacement product is of a higher value.
Defective or Damaged Items
At Meraki Creations, we carefully inspect every product before dispatch. However, in rare cases, a product may arrive defective, damaged, or incorrect.
Please report such issues immediately within 5–7 business days of delivery.
Send photographs and a brief description of the defect or damage to info@merakicreations.co.in.
Upon verification, we will arrange for a replacement or full refund, including shipping charges, at no extra cost.
Tips for a Smooth Return Process
To ensure your return or exchange is processed smoothly:
Keep Original Packaging: Always retain the original packaging, tags, and labels until you are satisfied with your purchase.
Report Promptly: Notify us within the specified 5–7 business day period to ensure eligibility.
Use Secure Shipping: If you are returning items via courier, choose a reliable service with tracking and insurance to avoid issues during transit.
Provide Accurate Details: Include your order number, product details, and reason for return/exchange when contacting us.
Contact Information
Our customer support team is here to assist you with any questions regarding your order, returns, or refunds. We aim to provide prompt, courteous, and helpful service.
We encourage customers to reach out directly for assistance. Your satisfaction is our priority, and we are committed to resolving any concerns quickly and efficiently.
Why Choose Meraki Creations
Meraki Creations is dedicated to delivering products that exceed expectations. Our return and refund policy reflects our commitment to customer satisfaction and transparency. By offering a hassle-free return and exchange process, we ensure that every customer feels confident shopping with us.
We understand that purchasing home textiles and décor is an investment in comfort and style. That’s why we strive to make every interaction—from browsing and ordering to delivery and potential returns—smooth, reliable, and worry-free. Our policy is designed to protect your interests while maintaining fairness and efficiency.
Our Promise to You
When you choose Meraki Creations, you are not just purchasing a product—you are investing in quality, craftsmanship, and thoughtful design. Our return and refund policy complements this promise, ensuring that your experience with us is secure, transparent, and satisfactory.
We are constantly reviewing and improving our policies to meet customer expectations and maintain trust and reliability in every transaction. With Meraki Creations, you can shop confidently, knowing that your satisfaction is guaranteed, and any concerns will be handled with care and professionalism.
